Privacy Policy and Customer Information
At StateHQ, we take the privacy of our customers very seriously. We understand that the personal information you provide to us is sensitive, and we are committed to protecting it. This Privacy Policy explains how we collect, use, and disclose your personal information when you use our website and or other digital platforms (social media, YouTube, etc.).
We are not cookie monsters, but we may use cookies on our site at any given time. Because of these tracking cookies and other technology, when you visit our platforms we may obtain certain information by automated means, such as browser cookies, web beacons, device identifiers, server logs, and other technologies. The information may include your device IP address, domain name, identifiers associated with your devices, device and operating system type and characteristics, web browser characteristics, language preferences, clickstream data, your interactions with our website (E.g. the web pages you visit, links you click and features you use), the pages that led or referred you to our site, dates and times of access to our site, and other information about your use of our digital platforms.
This Privacy Policy also describes the measures we take to safeguard the personal information we collect and how individuals can contact us about our privacy practices.
Information We Obtain and Information Collection
We collect personal information from you when you:
- Apply for a life insurance policy
- Make a payment or manage your policy
- Contact us with a question or concern
- Participate in a survey or promotion
The personal information we collect may include your name, address, phone number, email address, date of birth, social security number, and information about your health, coverage, and beneficiaries.
- Your contact information that you provide, such as first/middle/last name, postal address, email address, and phone number(s).
- Information you submit in connection with requesting a quote or completing an electronic application, including contact information, Social Security Number, date of birth, gender, medical and health information, and information about your chosen beneficiaries.
- Information you provide to create your online customer service account or producer account, and other account-related information (such as username and password, PIN, security questions and answers, Social Security number, date of birth and Policy Number).
- Any information you provide via a contact form, lead form, or any other forms for requesting additional information, services, or assistance.
Additionally, through our site we and certain third parties (such as Google, Microsoft, Apple) may collect information about your online activities in order to provide you with related ad content on any of our digital platforms. The tracking information help us understand the effectiveness of our marketing efforts.
Information Usage and Sharing
We use your personal information to:
- Process your application for life insurance
- Underwrite and administer your policy
- Communicate with you about your policy
- Improve our products and services
- Comply with legal and regulatory requirements
- Sharing of Personal Information
We may share your personal information with:
- Insurance companies and reinsurers
- Medical providers and other third parties for underwriting and claims purposes
- Service providers who assist us with the administration of our business
- Government agencies or other third parties as required by law
- Protection of Personal Information
- Service providers who perform services on our behalf, such as data analytics, marketing, managing career opportunities, IT functions and other internal support functions
We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. We also require our service providers to take similar steps to protect your personal information. We do not authorize our service providers or business partners to use or disclose the information except as necessary to perform services or functions on our behalf, or to comply with legal requirements.
Information Protection
We safeguard and protect your personal information that we obtain through our site against accidental unlawful or unauthorized destruction, loss, alteration, access, disclosure or use.
Children’s Personal Information
Our website is designed for a general audience and is not directed toward children under the age of 13. Our site does not knowingly collect or solicit personal information from children under the age of 13. If we learn that we have collected personal information from a child under the age of 13, we will promptly delete that information. If you believe that a child under the age of 13 may have provided us with personal information, please contact us as specified in the Contact Us section of this Privacy Policy.
Access to Personal Information
You have the right to access the personal information we hold about you and to request corrections if it is inaccurate. You may also request that we delete your personal information, subject to legal and regulatory requirements.
Changes to Privacy Policy
We may update this Privacy Policy from time to time. If we make any material changes, we will notify you by posting the updated policy on our website.
Contact Us
If you have any questions or concerns about this Privacy Policy, or if you want to access or correct your personal information, please contact us at info@statehq.org.
